How L.L. Bean, Amazon and Nordstrom Create Positive Service Experiences

To facilitate consumers’ search process, Amazon recently added Amazon Remembers for BlackBerry users. This application helps consumers keep track of products they see. The app matches photos taken by a consumer on their Blackberry to products available on Amazon.com. Amazon Remembers automatically uploads the product-based photos, sends the matched results to the consumer, and then enables that consumer to either purchase the item or "remember it" for a future purchase.