How L.L. Bean, Amazon and Nordstrom Create Positive Service Experiences

For online retailers, a positive service experience relates to a consumer’s ability to quickly find a suitable product; the accurate portrayal of goods in terms of features, colors and sizes; a speedy website; and how quickly questions about a product are answered. Let’s look at how L.L.Bean, Amazon.com and Nordstrom have optimized their customers’ web-based service experiences.