5 Ways to Drive Customer Loyalty From Product Returns

When you can look at a customer as a human being who has personal issues just like you do, it's easier to treat them with respect. Think of this difficult person as someone who's probably grumpy for reasons that have nothing to do with you or your company. This isn’t to say that you should tolerate being sworn at or disrespected. If they're being abusive, simply say, “I really want to help you, but I can't do that when you're treating me this way. When you calm down I will do everything in my power to help you.”