Get What’s Coming to You

Beware of rush orders. For some customers, next-day delivery is a value-added service. For fraudsters, however, it’s an easy way to get the goods before the transaction has been settled. Teach contact center employees to carefully scrutinize rush orders requested by new customers. Likewise, beware if a customer is indifferent to color, size, model, etc., of the product being ordered. The customers who say, “Just send it to me, I don’t care what it looks like,” can spell trouble.