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Another way you can use back-matching is to connect your online sales with the catalog’s mailing code that drove the customer to order on your Web site. While it’s a fact that most online sales are generated by catalog mailings, it’s also true that many Web sites do a poor job of collecting mailing code data from that catalog. The result is mailing code sales reports that understate catalog sales and overstate online sales. Such back-matching also will help you build stronger circulation plans.
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- McIntyre Direct
Susan McIntyre
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