Profile of Success: A Leg Up on the Field
How Doug Mockett followed his secret passion selling grommets and table legs direct
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Joe Keenan
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WHAT FACTORS HAVE MADE MOCKETT SUCCESSFUL: Mockett & Co. builds its success on the way it treats its customers. “We mention customer service in the catalog,” he says. “We live it and breathe it.” While Mockett gives all the credit to his employees, whom he says are empowered do whatever it takes to get an order to somebody, he too embodies the mantra.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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