How to Deal With Challenging Vendors

Consider hiring a roll-over service that can pick up calls when your primary call center can’t. Yes, there will be headaches from having two different centers entering orders, but it’s better than losing overflow orders altogether.

Drop your mail in a way that minimizes call-center glut. There are several ways to do this. For national bulk mail center (BMC) drops, your catalog printer/mailer probably is timing them to arrive in-home within a three- or four-day window nationally.