How to Deal With Challenging Vendors

Insist on seeing results early. Don’t let weeks pass with nothing coming back from your new designer. If you do, you’ll probably be disappointed with the results, and the passage of time will have backed you into a corner on scheduling.

Assume your designer will be disorganized, and handle most of the organizational details yourself. Don’t hand the designer a pile of random CDs and floppies and expect the designer to sort out where the copy and images are. Figure out for yourself the correct image names, which pages they go on, and the file names for the matching copy blocks, and then tell the designer.