How to Deal With Negative Customer Reviews

On the other hand, if you do a great job, it makes for the perfect story. One of our clients is K9Cuisine.com, which sells premium dog food online. Nothing too glamorous, but its customer service is amazing. The brand goes above and beyond just delivering orders. If a customer orders regular shipping, K9 Cuisine upgrades it for no extra charge. If a customer says his dog didn’t like a specific brand, they swap it out and help him find something that his dog will like. K9 Cuisine is more than just a dog food seller; it's become a trusted dog nutrition advisor who cares about your four-legged friend.