All Circuits are Busy
How CDW’s closed-loop marketing formula helps it lap the technology sector
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Joe Keenan
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CDW produces nearly 20 different catalogs, each catering to the specific market segment it targets. A book mailed to small business customers is completely different from one that reaches health care customers. For instance, the small business catalog contains smaller-size servers specific to that market, whereas the health care catalog offers machinery and equipment specific to hospitals. As a general rule, Garlow says about 50 percent of the product line carries over each book, with the other 50 percent being unique to that book.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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