How CDW Delivers on the Back End

“We have to do a lot of presorting to get the latest cutoff times,” Eckrote said, but it’s worth it because it “improves the customer experience.”

Work Together
CDW collaborates with its carriers regularly, Eckrote said. “Use your carriers as partners,” he said. “Compare both reports [quarterly business reviews] to make sure you’re on the same page.” He also noted that CDW engages in annual contract negotiations with its carriers, provides a quarterly business review of their performance, negotiates the best (i.e., the latest) cutoff times with them and uses account managers to shop for the best rates.