How CDW Delivers on the Back End

Competition=Savings
With the abundance of freight options available (FedEx, UPS, DHL, USPS), CDW contracts with them all, Eckrote said, to get customers the best rate. The company’s Web site lists every shipping choice for customers after a purchase, with pricing included. Invariably, customers select the lowest price, Eckrote noted. “If a carrier raises its prices, it’ll see a drop in business,” he said. “Our account managers will tell customers to pick the lowest cost.”