4 Ways to Connect the Customer Service Dots

Consumer expectations are at an all-time high, continuing to mandate how shoppers want to be serviced and treated. The question is, how do consumers react when companies fall short in delivering the expected level of customer experience?

ClickFox recently conducted a survey to understand the most frustrating customer service issues and how consumers respond to negative experiences. Three key issues emerged as the culprits driving customers to their “tipping points,” which included telling others about the experience, ranting on social media sites and ceasing doing business with the company altogether. Those three issues are the following: