Holiday Returns: Obstacle or Opportunity?

3. Proactively communicate transit updates. Proactive, branded communications directly from retailers that provide tracking information on a retail-branded website helps reduce anxiety about refund processing. This helps enhance the customer experience and build trust and loyalty.

4.Plan for the switch to dimensional weight (DIM) pricing. Returns will undoubtedly cause a major headache if consumers and retailers aren't aware of the changes that UPS and FedEx will be implementing after holiday gifts are delivered and before returns and exchanges are made. The changes are expected to affect about one-third of all parcels, and the cost hikes can be substantial.