E-Mail Applied: Beware the Danger of High Frequency E-Mail
Despite strong response, it can kill the goose that lays the golden egg
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Reggie Brady
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Let Customers Control Frequency
If you send e-mails once a week or less, you probably don't need to consider this option. But companies that mail more than once a week should allow recipients to adjust the frequency of their messages.
Take a look at the JoS. A. Bank Clothier footer on pg. 32 and the accompanying "Change Frequency" screen. Some marketers make frequency the focus of e-mail promotions. They send e-mails that highlight the recipients' ability to receive fewer e-mails and provide links that allow recipients to adjust their preferences.
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Reggie Brady
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Regina (Reggie) Brady is president of her own e-marketing and direct marketing consultancy, Reggie Brady Marketing Solutions. She is a leading authority on Internet direct marketing and has held executive positions in Internet marketing at FloNetwork Inc. (subsequently acquired by DoubleClick), Acxiom/Direct Media and CompuServe.
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