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Fulfillment. Call center, order and data processing, warehousing, pick-pack-ship, and returns handling also can be handed over to one of the numerous vendors that specialize in this type of work. As always, be vigilant in your selection process, said Schmid, especially when choosing a call center operator, as this is a customer-facing duty. Schmid added that, in time, fulfillment should be brought in-house so that you can guarantee exceptional service to every customer and every order.
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- Companies:
- New England Mail Order Association
- People:
- Donna Loyle
- Jack Schmid
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