Has Social Media Killed the Mall? Part 2
For example, shoppers can receive text message notifications that let them know when a dressing room is ready. Once inside, they can use touchscreen mirrors to select more items or request assistance. Merchandise tags are also equipped with RFID technology so store managers know what items have been tried on or purchased, giving them a real-time look at their inventory and what's trending with customers. Take note: Interactive technology can help keep your customers engaged while also supplying you with valuable data and customer insights.
- Companies:
- J.C. Penney
- Shopatron
- Places:
- Manhattan
Greg Petro is founder and CEO of First Insight, a technology company transforming how leading retailers make product investment and pricing decisions.
Greg has a 25-year history in the retail industry with a career spanning merchandising, sales and management. But while at one of the world’s leading supply chain technology firms, he saw a need for retailers and brands to re-engage with consumers to determine which products would be top sellers well before costly investments are made to bring them to market. In 2007, Greg Petro founded First Insight Inc., a technology company that delivers what is now the world’s leading predictive analytics platform for consumer-testing new products. Through engaging consumers online and mining social data, the First Insight platform empowers retailers and brands to introduce the right products at the right price, and target them to the right customers. Today, he serves as its Chief Executive Officer and President. Greg is a member of the Board of Advisors of the Fashion Institute of Technology, as well as a frequent speaker at the graduate business schools of Columbia University and the University of Pittsburgh. Greg also speaks and at a number of industry conferences, where he educates his listeners on how retailers can use technology to identify and deliver what their customers really want. Mr. Petro holds both MBA and Bachelor’s Degrees from the University of Pittsburgh.
