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Despite all the buzz around social media over the past several years, the concept of "real" social commerce — when consumers can actually buy merchandise directly from whichever social network they're visiting and wherever they happen to be — has eluded the industry. A year ago, for example, investors hailed Facebook commerce, or "f-commerce," as the next big thing, speculating that it had the potential to threaten Amazon.com and PayPal's e-commerce juggernaut. After all, they reasoned, since Facebook is the most visited website in the world, persuading visitors to shop directly on the site would be easy.
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Melissa Campanelli
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Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.
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