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Discovery. Inquire into exceptionally positive moments.
Dream. Share the stories and life-giving forces.
Design. Create shared images of a preferred future.
Delivery. Innovate and improvise ways to create that future.
The power of Appreciative Inquiry is rooted in your focus on a positive, energizing topic. Organizations move in the direction of where they put their attention. Focusing on problems will yield more problems. But focusing on strengths will yield more success and innovation. For example, the leverage in studying backorders vs. high order fulfillment, or causes of soft sales vs. profitable marketing campaigns will yield entirely different results.
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John Kinsella
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