By
Alicia Orr
, Editor In Chief
and Catalog Success
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Lands’ End operates all of its telemarketing and Web customer service in-house for a very good reason, says Ballweg. “Very simply, it’s a service reason for keeping our call center and customer service in-house. We want to control the level of quality.”
Ballweg relates the gist of a sign that hangs in the call center: “’You will never be reprimanded for doing something for our customer.’ Sometimes our reps bring that one to our attention when they’re handling a call for a customer!”
0 Comments
View Comments
![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2013/10/5-tools-for-mobile-marketing.jpg&w=51&h=51&c=true)
Related Content
Comments