Great Customer Service Starts with Great CSRs

Ballweg, an 11-year veteran of the company who used to work in the telemarketing area, says that the company still operates under the customer service philosophy originally adopted by founder and chairman Gary Comer and preserved in Lands’ End’s Eight Principles of Doing Business.

The Eight Principles are posted in the call center and throughout the facilities, as well as on the Web site. Ballweg calls special attention to principle five, which states, “We believe that what is best for our customer is best for all of us.”