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Alicia Orr
, Editor In Chief
and Catalog Success
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Along those lines, technology still in development may one day make Lands’ End’s customer service even more seamless than it already is today. “We’re presently looking at a major new technology investment that will treat each customer individually,” says Ballweg. “It would help to support our one-call concept to empower every rep to handle any kind of call that comes in at any time.”
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Alicia Orr
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