Editor's Note: Get Ready for 2012

Lastly, our IndustryEye department has undergone a bit of a makeover. We’ve changed the “Prospecting” section to the “Customer Acquisition/Customer Retention” section. Here we’ll be writing about the best and most innovative ways to acquire and retain customers in the cross-channel retail world. We hope this change aligns more closely with how you think about your business. As always, we’d love to hear from you as well. Please feel free to drop me a line with ideas, comments or questions any time at mcampanelli@napco.com.