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Paul Miller
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Preventative Measures
Pat recommends catalogers jump on the following matters to ward off do-not-mail legislation.
1. Take opt-outs more seriously.
2. Make it easier for consumers to get off your mailing lists. “One of the constant issues we have,” Kachura says, “is that although a mailer may take a customer off its list, it may not take that customer off its prospect list for a future mailing. So we suggest that catalogers make it very easy for consumers to opt off their lists altogether.”
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