Garnet Hill Looks to Score on Customer Satisfaction

In a session at the NEMOA Conference in Cambridge, Mass. a couple of weeks ago, Matt Glerum, vice president of marketing and business development at Garnet Hill, discussed this program, called Net Promoter by Satmetrix, and how it has helped his company increase customer loyalty, improve the customer experience, influence word-of-mouth and strive to make all of its customers a 10. Here’s a sampling of what Glerum had to say.