Garnet Hill Looks to Score on Customer Satisfaction

Through a software analysis program, Garnet Hill, an apparel and home décor cataloger, has gained a greater ability to measure its customers’ satisfaction. The Franconia, N.H.-based cataloger’s customers are asked to rate their satisfaction levels based on one question: “Would you recommend us to a friend or colleague?” The corresponding numerical response ranges from zero to 10 — least to most satisfied.