Garden.com: Growing By Its Own Rules
Garden.com and other online retailers are changing direct marketing—including the look and function of the mail order catalog
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While Sharples acknowledges that each medium performs some customer acquisition, traffic driving and branding for the company, each is measured on its primary goal. The catalog, for example, will not be measured on revenue or branding, but on customer acquisition. This mentality shapes each campaign.
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Melissa Sepos
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