Catalog Doctor: Avoid the ‘Lazy Syndrome’ Epidemic
Taking the work off your customers’ backs means they can focus on buying.
5. Help customers scan for products they want with layered communication.
What I call “layered communication” means graphically treating copy and other design elements so your quick-scanning readers can sift and identify what’s most interesting to them.
Susan J. McIntyre is Founder and Chief Strategist of McIntyre Direct, a catalog agency and consultancy in Portland, Oregon offering complete creative, strategic, circulation and production services since 1991. Susan's broad experience with cataloging in multi-channel environments, plus her common-sense, bottom-line approach, have won clients from Vermont Country Store to Nautilus to C.C. Filson. A three-time ECHO award winner, McIntyre has addressed marketers in Europe, Australia and New Zealand, has written and been quoted in publications worldwide, and is a regular columnist for Retail Online Integration magazine and ACMA. She can be reached at 503-286-1400 or susan@mcintyredirect.com.
