Editor’s Take

About 10 years ago, the futurist Don Libey made the bold prediction that all catalog orders would soon arrive in customers’ homes overnight — in some cases, the same day. That hasn’t been widespread, and I don’t believe that’s the solution here. But by getting all your orders out quickly, efficiently and accurately using the tips inside this issue, you certainly help your own cause as competition continues to heat up while the national economy keeps cooling off.