How to Get Feedback Data You Can Use
From focus groups to surveys: research methods that can help you keep customers buying.
Next, you’ll want to repeat your research on an annual or biannual basis to monitor customers’ expectations, attitudes, and perceptions of your catalog and your offerings. In this way, you can detect changes in customer needs and attitudes early enough to divert major retention problems later on.
Research Objectives
- Companies:
- Millard Group Inc.
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