From the Dark Side of Productivity, Part 2 of 2

Failure to fully understand where you’re starting from, what you hope to achieve and re-engineering through to all its possible consequences can lead to any number of unintended results. Winding up on the front page of The Wall Street Journal might be the least of your problems.

Bob Betke is vice president of F. Curtis Barry & Co., a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory and benchmarking. Learn more online at www.fcbco.com.