Freezing Out Fraudsters

Finally, the company hired a fraud-prevention group, four pros specially trained in the tactics used by fraudsters. (During peak season, another five full-time people are added to the team.)

Eike estimates Omaha Steaks saves about $1 million a year: $750,000 from the work of the loss-prevention team that catches fraudulent orders before they ship, and $250,000 in credit card chargeback fees.