Freezing Out Fraudsters

The company also does velocity monitoring, for example, flagging people who place several orders in one day. “We can track that by various means, including customer name, fax or phone numbers, e-mail address and more,” said Eike.

Another tactic: Contact center reps ask customers for the security codes on their credit cards. “Many fraudsters don’t have that, especially when they’ve stolen the card number, but don’t actually have the credit card in hand,” Eike said.