It’s Only Natural

And call center reps like it that way. The average tenure in the customer service center is six years. Some staff members, such as Moody, have been with Garnet Hill for as many as 20 years.

Without relaying any specific numbers, Gaitskill says Garnet Hill’s sales growth is rapid. “One of our advantages is that we have very well-developed home and apparel businesses. This allows us to steer the business based on what’s going on in the economy, and we have permission from our customers to sell them both,” he says.