It’s Only Natural

Garnet Hill management also is adamant about the company’s work culture, which emphasizes employee trust. The company’s call center, for instance, is based in its headquarters overlooking the White Mountains. But the reasoning isn’t so call center reps quickly can turn to supervisors when issues arise. “There is no, ‘Let me have you talk to my supervisor’ or, ‘You’ll have to call customer service for that,’” Gaitskill explains. “They can do anything for the customer that I can do.”