Title Nine Sports Shares Their Strategies

CS: What have been some of your challenges in recent years?
Park: In 2000, we had a terrible time finding and retaining call center staffers. It was the height of the dot-com era, and here in Emeryville, you couldn’t get staff. The dot-coms were hiring many local people then. So we had to outsource a lot of our call center operations, which we don’t like to do. Frankly, those were the dark days. Luckily, we don’t have those problems anymore.