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Denny Hatch
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With 250,000 customers worldwide and 5,000 suppliers, VWR breaks all the rules of current catalog marketing and harks back to the 19th-century model devised by Sears and Montgomery Ward—with a lot of help from a large sales force, more than 400 customer contact reps, space advertising, the Web and a sanity-saving content management system from Pindar Systems.
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Denny Hatch
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Denny Hatch is the author of six books on marketing and four novels, and is a direct marketing writer, designer and consultant. His latest book is “Write Everything Right!” Visit him at dennyhatch.com.
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