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Jeff Fagel
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Also focus on building a personalized experience for your shoppers. Take Groupon as an example. Members are blasted with deals on a daily basis, but most deals aren't relevant and the conversion rates show it. Instead, harness data and communicate with consumers in a way that shows you know them and, more importantly, know what they want to buy. Do this and watch your conversion rates grow.
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- Companies:
- Amazon.com
- People:
- Deloitte
Jeff Fagel
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