Feed Fire

For its upsell program, New Pig uses a database system that prompts agents, so they know what product to offer and when.

Make It Simple Enough for Napkin Math

"If, using a calculator, your employees can't accurately determine how they're doing in the compensation program at any given time, or if they're unsure the calculation actually will match what's in their paychecks, you have a built-in disincentive to better agent performance," says Kislik.