Face Your Hang-ups

4. Catalogers with fewer resources can benefit simply from cross-training personnel. Recruit a few people within the company, but outside of the call center staff, to hop on the lines when things get hectic. For example, Spaide says, appoint a few people within other departments to be “the blue team.” When your regular call center agents get overwhelmed, announce that blue team members must man the phones from their desks.