Editor's Note: Experts Forecast the Retail Trends to Watch

"For the customer, it all starts with convenience and ends with customer service. As such, the e-tailing group will be monitoring how the store leverages technology to enhance the customer experience, from tablets to mobile point of sale to smart fitting rooms. At the same time, we'll keep our eye on inventory transparency and the ability to locate, reserve and pick up products in-store, and the corresponding communication and in-store experience upon arrival." — Lauren Freedman, President, the e-tailing group