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Kate Benson
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Let’s talk about shopping. Do you tend to shop exclusively in one store? Are you loyal to one retailer? One brand? One designer? Or like most of us, do you shop anywhere you can find your favorite lipstick, dress or T-shirt?
One of the biggest challenges for retailers today is obtaining customer loyalty. How do you retain the customers you already have, while at the same time attracting new ones? Gone are the days when retailers exclusively owned a person’s loyalty. In today’s competitive environment most retailers and brands are actively trying to figure out ways to grab that customer and divert their attention away from the competitive landscape.
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Kate Benson
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