Executive Focus: How to Create a Tangible Reporting System

Do you want to create a reporting system that quantifies your catalog company’s successful interaction between customers and employees? Start with the five R’s:

Retention analysis. Review both employees and customers. Companies with long-term employees can offer better service to customers than those with high staff turnover rates. Losing employees due to low wages and/or high stress is counter-productive when you look at the costs associated with recruiting and training quality employees. If you have a challenge retaining quality people, reallocate funds to improve existing employees’ wages. Becoming an employer of choice will improve your retention rates significantly and will reduce costs.