Exclusive products and a never-say-no customer service approach keep Ashton Harrison standing in a successful light

By Matt Griffin

• Always finding ways to please customers. Among Harrison’s pet peeves are policies that allow sales and customer service reps to tell customers what they can and can’t do. “I always want them to work something out with the customer,” she says. “If a product stops working, we’re going to take it back, fix it or give the customer a new one,” rather than create a return policy that limits customers’ options.