Exclusive product availability, proprietary technology and an energetic response to customer feedback provide Smarthome Direct with the keys to successful growth

By Matt Griffin

As Smarthome’s history suggests, Kapur and his team plan not just to keep an eye on their customers, but an ear on them as well. “You can get so wrapped up in your day-to-day work that you forget what you’re doing,” Kapur says. “We want to continue to listen to customer feedback and improve on that feedback.” n