Evaluating the Long-Term Viability and True Costs of E-Commerce Solutions

5. Impact on agility: Beyond scalability, e-commerce leaders also have considerable concerns that the solutions they have in place threaten the ability of the company to innovate in the marketplace. Eighty percent of respondents have immediate concerns that their current solution is affecting the pace at which they can roll out new features to consumers. Furthermore, 78 percent report that their existing solutions cannot support cross-channel order management requirements such as the ability to ship orders not only from their web fulfillment centers, but also directly from drop-ship partners, distributors and brick-and-mortar store locations.