Evaluating the Long-Term Viability and True Costs of E-Commerce Solutions

3. Overhead of technical resources: On average, online retailers have 34 technical resources dedicated to supporting their e-commerce business. For larger retailers (i.e., those with more than $250 million in online revenue), this number increases to 43. Yearly costs for staff alone can easily reach seven figures and, on average, will run over $9.1 million per year for large customers. Not only are these resources hard to find in the marketplace — 46 percent of e-commerce leaders struggle to hire IT, development and infrastructure roles — but they're also expensive.