Evaluating the Long-Term Viability and True Costs of E-Commerce Solutions

This constant cycle of upgrades means that valuable development resources are being used in a tactical manner merely to maintain currency, rather than to develop innovative feature sets that differentiate the retailer in the marketplace. On the other hand, 39 percent of retailers face a different type of upgrade problem — they upgrade only once every two years or three years. These companies have likely fallen behind their competitors in the rollout of table stakes online functionality and user experience enhancements.