Evaluating the Long-Term Viability and True Costs of E-Commerce Solutions

2. Distraction of upgrades: Only 13 percent of online retailers report that they upgrade their platform multiple times each year. Online retailers can't afford to get left behind. The ability to access new and innovative capabilities is an important factor in keeping up with market demands. The problem with upgrading on-premise solutions frequently is the opportunistic cost. Seventy-six percent of the e-commerce leaders surveyed in the Forrester report said that each upgrade takes more than one month to complete.