Evaluating the Long-Term Viability and True Costs of E-Commerce Solutions

These on-premise solutions have evolved over the years, becoming more deeply integrated into legacy back-end systems and corporate processes. As a result, they're so integrated that even the mere thought of replatforming sends supporting IT teams running. While these solutions may appear to be cost effective at first, in the end they're actually inhibiting the ability of businesses to innovate and keep pace with consumer demands. And because the original business case and TCO models lack rigor as uncovered within the Forrester study, many of the additional costs aren't included. The result? Forty-three percent of retail respondents underestimate the actual TCO.